Facilitated By Tox B.

Team-level conflict resolution techniques (like the 5 Whys or a well-run retro) don’t always scale to conflict between departments, teams with competing priorities, or leaders who disagree about direction. This session looks at conflict resolution when the conflict is bigger than one team.

We’ll cover recognizing when conflict has moved beyond the team level, techniques for mediating between groups with genuinely competing interests, and how to know when to escalate versus when to facilitate a resolution yourself.

Learning Objectives

Recognize the difference between team-level and organizational-level conflict.
Learn mediation techniques for conflicts involving competing group interests.
Practice framing organizational conflict in terms of shared goals rather than winners and losers.
Know when a conflict genuinely needs to be escalated rather than self-resolved.

Who Should Attend?

Agile Coaches, Scrum Masters, and Program Managers navigating conflict that crosses team boundaries.

Key Takeaways

A framework for diagnosing the scope of a conflict before trying to resolve it.
Mediation techniques suited to group-level, not just individual, conflict.
Clearer judgment on when to escalate versus when to facilitate.